Refund & Cancellation Policy
Last updated: 17 September 2026
This policy explains how paid plans at PTEMock are billed, how to cancel, and when you can and cannot get a refund. It covers every paid plan bought at ptemocktests.net. When you buy a plan, you agree to this policy and to our Terms of Service.
1. Plans and how you are billed
Every paid plan gives you full access to all PTE Academic and Core tests for a set number of days: 14, 30, 60, 90 or 180. You can see current prices on our pricing page.
You pay by card or UPI through Razorpay. Your plan is a subscription. It renews on its own at the end of each period and charges your payment method again, until you cancel. Razorpay shows you the renewal terms before you confirm.
You get an email receipt for every payment.
2. How to cancel
You can cancel any time from your account dashboard. Cancelling stops the next charge. You keep full access until the end of the period you already paid for. There is no fee to cancel.
3. Refunds
You get access right away and in full, so payments are not refundable. This includes days you did not use and forgetting to cancel before a renewal. All sales are final, apart from the one case below.
4. When we do refund: a charge made by mistake
We will refund a charge that should not have happened. For example:
- You already cancelled your subscription but were still charged for a new period.
- You were charged twice for the same period or the same order.
- You were charged but never got access.
To ask for a refund, email hello@ptemocktests.net within 14 days of the charge. Write from the email on your account and include the date and the amount. We will check our records, and if the charge was a mistake we will refund it to the same payment method you used. Refunds usually take 5 to 10 business days, depending on your bank.
Forgetting to cancel before a renewal does not count. If you did not cancel, the renewal is valid and not refundable, but you can cancel then to stop future charges.
5. Free tier
The first test in every section, and your first full test, are free. They need no payment, so this policy does not apply to them.
6. Changes to this policy
We may update this policy by posting a revised version on this page, with a new "Last updated" date. Changes apply to charges made after the update.
7. Contact
Questions about billing, cancellation, or a refund request? See our contact page or email hello@ptemocktests.net.